RETURNS & EXCHANGES

We take pride in our products and want our customers to have a positive shopping experience. We take extra precaution that every item meets our utmost standard prior to shipment to you. We respect and value every customer and therefore have a rigorous quality control process for every item. 

 

In the unlikely event that you receive a damaged or defective product, we offer a 100% money-back guarantee. Your satisfaction is our top priority, and we will work diligently to resolve any issues promptly.

 

If any item has been damaged upon delivery and you wish to return or exchange your items, we offer a 5 day window from the date of delivery. Please email our customer service department with your order number, a detailed description of the damage, and any relevant photographs to assist us in resolving the issue swiftly.

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Upon receiving the damaged item and verifying its condition, we will promptly process your refund or replacement request. If you prefer a refund, the amount will be credited back to your original payment method. If a replacement is available, we will ship it to you as soon as possible.

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​Please ensure that all returned items must be in their original condition, unworn, unwashed, and with tags on.  For valid damaged item returns, we will cover the cost of return shipping. We will provide you with a prepaid shipping label. Please note, If you choose to exchange the damaged item for another, the customer will be responsible for shipping of the exchanged item.

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We strive to ensure that your shopping experience is hassle-free and that you receive your purchases in pristine condition. As we specialize in accommodating damaged items only, returns for reasons other than damage, will not be accepted. We apologize for any inconvenience this may cause.

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Thank you for choosing us as your shopping destination. We strive to provide excellent customer service and ensure your complete satisfaction with our products.